Returns

Returns:

You would like to retun (a part of) your order

You have the right to return (a part of) your order within 14 days, without any reason (right of withdrawal).

The withdrawal period will expire 14 days after:

  • the article is still in your possession
  • at multiple  items in one order, and delivered separately: when you receive the latest article.

Be aware! The right of withdrawal does not apply to goods which are manufactured according to specifications of the consumer.

You can use the right of withdrawal as follows:

  • Sign your return by sending an email to rma@sugarboodesigns.com  Mention the order  number, the description and the number of items to send back.

OR

Download the RMA form, fill in the form, scan and send back at rma@sugarboodesigns.com

Please send the items back within 14 days after you have signed the return at rma@sugarboodesigns.com. Articles should be, where possible, packed in the original packaging  as it was provided.  Returns can be returned to the address below (please add the delivery note or a copy to the package):

Sugarboo Designs

P/a Ijsseldijk 29

7325 WZ Apeldoorn

The Netherlands

 The cost of returning always come at your own expense.

 Refund:

You receive the refund of the returned items plus any shipping costs paid by you within 14 days after we received your returned shipment. Payments will always be refunded to the same account on which the payment is made.

Reducing reimbursement:
In some cases will not be refunded the full amount. The following costs will not be refunded and / or adjusted:

  • The shipment costs when there is a part of the order sent back
  • Additional costs to be paid outside the cheapest standard shipping offered by us (such as costs for express shipments)
  • Costs arising from loss of a returned item*

* You may review the article. When using the product and as a result creates value, this value will be deducted from the refund amount.Bovenkant formulier

Claims:

Damages, shortages and defects must be notified within 48 hours of receipt of goods. If there is any damage to the outer packaging of the shipment, it is important to describe in writing the damage on the delivery receipt or electronic clipboard of carrier. If the shipment is signed for in good condition, but concealed damage has occurred, you must contact Sugarboo Designs at the following email customerservice@sugarboodesigns.com within 48 hours to report the damage and request an inspection of the damaged goods. Please keep all original packaging for 7 business days after damage is reported.